{"id":551,"date":"2015-11-30T16:25:56","date_gmt":"2015-11-30T16:25:56","guid":{"rendered":"https:\/\/reachoutsol.com\/?p=551"},"modified":"2020-01-10T03:58:59","modified_gmt":"2020-01-10T03:58:59","slug":"por-que-voce-deve-investir-na-experiencia-de-seu-cliente","status":"publish","type":"post","link":"https:\/\/reachoutsol.com\/pt-br\/2015\/11\/30\/por-que-voce-deve-investir-na-experiencia-de-seu-cliente\/","title":{"rendered":"Parte 1 &#8211; Por Que Voc\u00ea Deve Investir na Experi\u00eancia de Seu Cliente"},"content":{"rendered":"<h2>3 Raz\u00f5es Por Que a Experi\u00eancia do Cliente \u00e9 Essencial<\/h2>\n<p>Para ter sucesso em um <a href=\"https:\/\/reachoutsol.com\/pt-br\/2015\/11\/09\/o-que-os-negocios-subestimam-sobre-o-mercado-dos-eua\/\" target=\"_blank\" rel=\"noopener noreferrer\">mercado competitivo<\/a> como os Estados Unidos, \u00e9 preciso mais do que simplesmente fornecer um bom produto ou um servi\u00e7o satisfat\u00f3rio ao cliente. Na verdade, quando voc\u00ea olha de perto as empresas de maior sucesso no mundo (por exemplo: Starbucks, Apple, Ritz-Carlton), elas n\u00e3o se concentram apenas em fornecer um servi\u00e7o impec\u00e1vel aos clientes, mas sim na experi\u00eancia total do cliente.<\/p>\n<p><strong>Servi\u00e7o ao Cliente Versus Experi\u00eancia do Cliente<\/strong><\/p>\n<p>Qualquer empres\u00e1rio com uma vis\u00e3o sabe que, n\u00e3o importando o tamanho do neg\u00f3cio, fornecer um excelente servi\u00e7o ao cliente \u00e9 absolutamente essencial para o sucesso de sua empresa. Mas em um mercado de escolhas infinitas, de competi\u00e7\u00e3o acirrada e de pre\u00e7os extremos, obter uma vantagem competitiva significa que voc\u00ea precisa saber a diferen\u00e7a entre servi\u00e7o ao cliente e experi\u00eancia do cliente.<\/p>\n<p>\u00c9 f\u00e1cil confundir a diferen\u00e7a entre as duas coisas, mas simplificando, o servi\u00e7o ao cliente faz parte da experi\u00eancia total de seu cliente. O servi\u00e7o ao cliente \u00e9 o fornecimento de um servi\u00e7o ao cliente antes, durante e depois de uma compra. J\u00e1 a experi\u00eancia do cliente \u00e9 a <a href=\"https:\/\/reachoutsol.com\/pt-br\/2015\/01\/15\/o-poder-da-percepcao-de-exclusividade\/\" target=\"_blank\" rel=\"noopener noreferrer\">percep\u00e7\u00e3o<\/a> que um cliente tem de sua empresa, da intera\u00e7\u00e3o dele ou dela com sua empresa, e mais importante, a lembran\u00e7a dessas experi\u00eancias do in\u00edcio ao fim. Para ilustrar melhor, citamos aqui 3 raz\u00f5es pelas quais a experi\u00eancia do cliente \u00e9 importante:<\/p>\n<p><strong style=\"line-height: 1.5;\">1. Lealdade do Cliente.<\/strong><span style=\"line-height: 1.5;\"> Quando voc\u00ea fornece uma experi\u00eancia de qualidade ao cliente, voc\u00ea d\u00e1 ao cliente um motivo para continuar a fazer neg\u00f3cio com voc\u00ea e n\u00e3o com seus concorrentes.<\/span><\/p>\n<p><strong>2. Defesa e Recomenda\u00e7\u00f5es.<\/strong> Quando voc\u00ea excede as expectativas do cliente voc\u00ea o ajuda a estimular aos amigos e familiares a tamb\u00e9m comprarem seus produtos\/servi\u00e7os.<\/p>\n<p><strong>3. Vantagem Competitiva.<\/strong> O pre\u00e7o n\u00e3o \u00e9 o \u00fanico fator determinante no qual os compradores americanos se baseiam em sua decis\u00e3o de comprar. Quase 9 em 10 consumidores americanos dizem que pagariam mais para assegurar uma experi\u00eancia de cliente de n\u00edvel superior [1].<\/p>\n<p>Obter novos clientes \u00e9 uma tarefa desafiadora e saber com o mant\u00ea-los \u00e9 ainda mais dif\u00edcil. Uma experi\u00eancia de cliente consistente n\u00e3o apenas atrai futuros clientes para seus neg\u00f3cios, mas tamb\u00e9m pode criar a fidelidade do cliente, recomenda\u00e7\u00f5es, rendimento e lhe dar uma vantagem competitiva. Se voc\u00ea quer expandir sua empresa no mercado competitivo dos Estados Unidos, a <a href=\"https:\/\/reachoutsol.com\/pt-br\/about-us\/\" target=\"_blank\" rel=\"noopener noreferrer\">ReachOut Business Solutions<\/a> se dedica a oferecer estrat\u00e9gias comerciais eficientes e a criar caminhos que voc\u00ea pode explorar para maior distin\u00e7\u00e3o de seu produto ou servi\u00e7o.<\/p>\n<p>[1] Segundo a <a href=\"http:\/\/www.oracle.com\/us\/products\/applications\/cust-exp-impact-report-epss-1560493.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">Oracle<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>3 Raz\u00f5es Por Que a Experi\u00eancia do Cliente \u00e9 Essencial Para ter sucesso em um mercado competitivo como os Estados Unidos, \u00e9 preciso mais do que simplesmente fornecer um bom produto ou um servi\u00e7o satisfat\u00f3rio ao cliente. Na verdade, quando voc\u00ea olha de perto as empresas de maior sucesso no mundo (por exemplo: Starbucks, Apple, [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":552,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[931],"tags":[14,78,12,81,80,13],"class_list":["post-551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-negocios","tag-abertura-de-negocios-nos-eua","tag-concorrencia-no-mercado-americano","tag-consultoria-para-negocios-nos-eua","tag-expandir-um-negocio-para-os-estados-unidos","tag-experiencia-do-cliente","tag-implantacao-de-negocios-nos-eua"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Parte 1 - Por Que Voc\u00ea Deve Investir na Experi\u00eancia de Seu Cliente - ReachOut<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/reachoutsol.com\/2015\/11\/30\/why-you-should-be-investing-in-your-customer-experience\/\" \/>\n<meta property=\"og:locale\" content=\"pt_BR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Parte 1 - Por Que Voc\u00ea Deve Investir na Experi\u00eancia de Seu Cliente - ReachOut\" \/>\n<meta property=\"og:description\" content=\"3 Raz\u00f5es Por Que a Experi\u00eancia do Cliente \u00e9 Essencial Para ter sucesso em um mercado competitivo como os Estados Unidos, \u00e9 preciso mais do que simplesmente fornecer um bom produto ou um servi\u00e7o satisfat\u00f3rio ao cliente. 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